IT Administrator

• Infrastructure and IT operations
• Maintain local networks, internet connectivity, Wi-Fi, switches, firewalls and endpoints.
• Monitor local servers and infrastructure, where applicable.
• Coordinate maintenance, repairs, licences and technology vendors.
• Maintain an accurate IT asset inventory and infrastructure documentation.
• Ensure local IT services support production and other business operations.
• First-level support and incident management
• Serve as the first point of contact for users and business stakeholders in Ethiopia.
• Troubleshoot devices, connectivity, access and common application issues.
• Log, prioritise and track incidents through to resolution.

Escalate specialist issues to Group IT, the Syspro administrator or the relevant service provider.

• Communicate service disruptions and expected resolution times to affected users.
• Cybersecurity and compliance
• Implement Group security policies and technical standards.

Coordinate endpoint protection, patching, MFA, access reviews and device compliance.

• Report suspicious activity and follow the Group incident response process.
• Verify that backups are running, escalate failures, and support periodic recovery tests.
• Maintain evidence for internal audits and compliance reviews.
• Syspro ERP coordination
• Provide first-level troubleshooting and identify the business impact of ERP incidents.
• Liaise with the Syspro administrator on incidents, change requests and planned maintenance.
• Coordinate user access requests and approvals under established controls.
• Help test changes and communicate releases to local users.

Track outstanding ERP issues and keep the Ethiopia business informed.

• Implementation of Group IT strategy
• Translate Group IT initiatives into local action plans and milestones.
• Implement approved policies, SOPs and standard configurations.
• Coordinate local work on infrastructure upgrades, cybersecurity, data projects and other approved programmes.
• Track deliverables, risks, dependencies and overdue actions.
• Report progress against the Group IT roadmap.
• Business engagement and reporting
• Build working relationships with country leadership, Finance, HR, Production and other departments.
• Understand operational challenges and identify technology improvement opportunities.
• Prepare a monthly country IT report covering service performance, security, projects, risks and value delivered.
• Maintain a register of IT risks and improvement opportunities.

Essential

• Strong networking, infrastructure and endpoint management skills.
• Experience with Microsoft 365, identity management, cybersecurity controls and backup operations.
• Good incident management and vendor coordination skills.
• Strong communication and stakeholder management skills.
• Ability to work independently, document work clearly and escalate appropriately.

Desirable

• Manufacturing or production environment experience.
• Experience supporting an ERP system such as Syspro.
• Relevant certifications, for example CISSP, ITIL or ISO 27001.